Privacy Policy

This Privacy Policy explains how Piphup Rasmey Tour & Travel (“we”, “us” or “the Company”) collects, uses, stores and protects your personal information when you visit our website, enquire about a trip or book a tour package or service. We value your privacy and are committed to handling your data transparently and responsibly.

By using this website, you agree to the practices described in this policy. If you do not agree, please stop using the website and contact us by email or phone instead.

We only collect information that is necessary to provide you with our travel services. This typically includes:

• Contact details: name, email address, phone number and WeChat/WhatsApp ID (if provided).
• Booking information: travel dates, number of travellers, chosen package or service, room type, pickup/drop-off locations and special requests.
• Identity and travel document information: passport number, nationality and date of birth (only when required for visa support, hotel check-in or government registration).
• Payment information: processed by third-party payment processors such as ABA PayWay (ABA Bank), WeChat Pay and Alipay. We do not store your full card number ourselves.
• Technical and device information: IP address, browser type, device type, pages visited, referral source and cookie data, used for security and website improvement.

We use your personal information for the following purposes:

• To process and fulfil your booking requests.
• To communicate with you about itinerary details, confirmations, urgent changes or customer service.
• To coordinate services with partner hotels, transport providers, attractions and guides.
• To process payments, refunds and financial reconciliation.
• To comply with Cambodian laws and regulatory requirements.
• To improve the website experience, analyse usage and prevent fraud or abuse.

We do not sell your personal information to unrelated third parties. We only share limited information when necessary for:

• Service providers: partner hotels, resorts, transport companies, attractions, restaurants and guides, to arrange the services you have booked.
• Payment service providers: ABA PayWay, WeChat Pay and Alipay, to process transactions securely.
• Legal compliance: when required by court order, government request or to protect our legal rights.
• Professional advisers: limited information shared with lawyers, accountants or insurers when necessary.

This website uses cookies and similar technologies to improve user experience, remember language preferences and provide essential functionality. Cookies we may use include:

• Essential cookies: required for the website to work, such as cart, sign-in state and language selection.
• Analytics and performance cookies: help us understand how the website is used so we can keep improving it.

You can refuse or delete cookies through your browser settings, but some website features may not work correctly as a result.

We use industry-standard security measures to protect your personal information, including encrypted transmission (HTTPS), access controls, regular security reviews and confidentiality training for staff.

While we do our best to keep data secure, no information transmitted over the internet can be guaranteed completely secure. By using this website, you acknowledge and accept that risk.

We keep your personal information only for as long as needed for the purposes for which it was collected, including completing your booking, providing customer support, processing refunds and complying with tax and legal obligations. After that, we securely delete or anonymise it.

Depending on applicable data protection laws, you may have the following rights:

• Right of access: to know whether we hold your personal information and what it contains.
• Right to rectification: to request correction of inaccurate or incomplete information.
• Right to erasure: to request deletion of your personal information in certain circumstances.
• Right to restrict processing: to request restriction on how we process your information in certain circumstances.
• Right to object: to object to marketing or analysis based on legitimate interests.
• Right to data portability: to receive the data you provided in a structured, commonly used format.

To exercise any of these rights, please contact us using the details at the bottom of this page. We will respond within a reasonable time and may ask you to verify your identity.

This website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in law, technology or business practices. The updated policy will be posted on this page with a revised date. For significant changes, we will notify you through a website notice or by email.

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: support@piphuprasmeytourstravel.com
• Phone: +855 63 965 868
• Address: National Road 6, Krong Siem Reap, Cambodia

This page is maintained by Piphup Rasmey Tour & Travel to answer common customer questions about how personal information is handled.